cancel
Showing results for 
Search instead for 
Did you mean: 

I feel cheated

Vikky
Level 1: Joiner
  • 1 Posts
  • 1 Topics
  • 0 Solutions
Registered:

On the 27th of July, I called the customer service to upgrade my phone. The order was completed from your office but i noticed the accessories i am to get on discount with the order was not placed. I notified the agent attending to me and he promised to add the accessories before my order is shipped out and he has placed a note on my order. Now calling the sale term and i was told no note was placed on my order and i cant get the accessories at a discounted price and i have to pay full. 

Message 1 of 2
357 Views
1 REPLY 1

Enlli
Level 66: Unequalled
  • 7036 Posts
  • 51 Topics
  • 1573 Solutions
Registered:

Regretfully, thus is not O2 but a community of customers like yourself.

All we can suggest is keep at them.

Maybe worth using social media as you will have a written thread containing your conversations

Message O2 on
Facebook (https://o2uk.co/O2CFB
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) ,

 

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
Message 2 of 2
353 Views