on 05-08-2012 19:59
I am totally disgusted with O2 customer services I contacted them about a week or two ago regards my early upgrades which is on 16 August however phone is playing up badly I ask if this could be pushed forward by any chance I was told at the time that they could do it on 5 August which was better than nothing however contacting them today got told they don't seem to have any information on chat (basically saying I am lying) I am annoying considering been a loyal customer for years thanks 02 for making me feel like a mug!
on 08-08-2012 14:34
So the "specific agent/department" is an outsourced contractor.........based where ?
A straight answer to this question would be very much appreciated.
on 08-08-2012 15:08
on 08-08-2012 15:39
on 08-08-2012 15:39
@Anonymous wrote:
Sorry if it wasn't straight enough; I'm trying to answer the question as best as I can...
I wasn't talking about outsourced contractors, I meant that we have have several departments in several office locations (Slough, Leeds, etc.). As far as I'm aware, these are all active on the online chat and there's not 1 particular place where the service is run from.
However as I said, I'm not fully up-to-date about the exact configuration of the service, but I'm happy to look into specific suggestions. Just drop me a PM.
Cheers,
LeonardOh dear, Slough/Leeds, so it is outsourced overseas!! Sorry only jokingThank you for the answers Leonard, but as you can no doubt see from this forum people are generally unhappy with the level of customer service/after-sales care we receive from 02. Small gripes over tariff prices & upgrades etc.., but main complaint is the poor level of customer care. This alone will, in many cases, lead to people moving to another provider & should be addressed as a matter of urgency. Perhaps you could point this out to the "powers that be"?? Thank you. Graham
08-08-2012 15:54 - edited 08-08-2012 15:56
Haha Graham
The community is such an important platform for raising specific issues. Feel free to drop me a message at any time if you have specific suggestions which you'd like to share. The same goes for criticism, of course. I will always listen to it and as long as it's constructive, I'll also make sure it's fed back into the business.
on 08-08-2012 18:40
Leonard I have sent you PM so I hope you can sort it out.
on 09-08-2012 16:16
Quick update.
I phone o2 upgrade team today as my phone stop working all together
the guys was very helpful and upgrade my account , top marks to him , still think o2 chat needs looking into ? As it seems lots of people having issue.
on 09-08-2012 17:14
I have used chat for basic bill queries, don't think I would trust them with anything technical.
on 11-08-2012 09:30
on 11-08-2012 09:30
i agree 02 are useless, i will be moving asap. keep a printed copy of all chat, that is what i have done
on 11-08-2012 11:35 - last edited on 13-06-2017 14:02 by MercedesS
write a letter of complaint to telefonica uk ltd
corresponance dept,
PO BOX 694
Winchester
SO23 5AP
on 11-08-2012 11:37 - last edited on 13-06-2017 14:03 by MercedesS
on 11-08-2012 11:37 - last edited on 13-06-2017 14:03 by MercedesS
telefonica uk ltd, correspondance dept,
PO BOX 694
Winchester
SO23 5AP
write your experinces and to this address