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Anonymous · ‎03-08-2016

Hi everyone,

We have a user in our office who is going stir crazy with his O2 phone. When someone calls him (from a landline, from an O2 mobile, or any other mobile), the caller hears the normal ring tone and assumes the mobile is ringing. However, the mobile is not ringing!

We have tried his sim card in other iphones, in an android phone, with 3G and 4G off, all data off, and the same problem persists. He can call out, and can send and recieve normal texts when all data is off.

He has called O2 support and they have tried all the usual things (getting himt to restart his phone, sending him new sim settings). He was sent a new sim card yesterday and after swappinng it over the problem still exists, and the O2 support line can't seem to help him.

Has anyone ever heard of this problem?

Anonymous · ‎03-08-2016

I've messaged him to try this (he's out of the office right now, the blighter!), will let you know the results. Thanks MI5 and Jonsie

MI5 · ‎03-08-2016

Fingers crossed

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎03-08-2016

That has worked!!! Much thanks

Curr946 · ‎03-08-2016

Awesome

Tu strikes again

Current Phone: Sony Xperia XZ Premium

gmarkj · ‎03-08-2016

Good to hear. Only problem now is he will have to deal with all the calls coming his way...
I seem to remember someone else having a similar issue recently which is why I asked about Tu.

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Link to our guide on how to contact them can be found here

MI5 · ‎03-08-2016

Common problem with Tu unfortunately, esp on iPhones.
Glad it worked

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Curr946 · ‎03-08-2016

Yeah, I had to disable my tu as wasn't getting texts.

Current Phone: Sony Xperia XZ Premium

Anonymous · ‎03-08-2016

I am rather dismayed that the multiple calls to O2 support didn't once mention that the Tu Go app causes problems on iphones. It was actually recommended as a potential solution by them!

gmarkj · ‎03-08-2016

That doesn't surprise me...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).

Link to our guide on how to contact them can be found here

MI5 · ‎03-08-2016

Indeed - not known for their technical abilities

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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Has anyone experienced this calling problem?