HELP PLEASE!!! - Page 2

Anonymous · ‎22-07-2010

Hi, I was sent my bill for this month on th 8th and noticed it was far too high. I rang O2 spoke to a nice girl for almost an hour and she sorted it all out for me and assured me of the amount I would need to pay. Fast forward to today and the orginial incorrect amount has been taken out of my bank account.

I am so upset after spending so long sorting it out already with O2 and now have to do it again. Even if they refund it it wont be straight away and I have two young children to keep entertained over the summer holidays and money is tight.

I really think I will leave O2 after I sort this out, I just feel so let down by the pooe service I have recieved - its not the first time.

Rant over x

perksie · ‎25-07-2010

tippycle!

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Anonymous · ‎25-07-2010

Also, gotta apologise for my spelling - When I rant I type fast and I noticed my spelling suffers! haha oops

you don't need to apologise. You have better spelling and grammar than most of us.

I have to say, its refreshing to see a genuine, honest, person posting here.

Very best wishes, I hope your problem is sorted now.

Anonymous · ‎27-07-2010

18 months later and I'm waiting for nearly £500 to be refunded

jonsie · ‎27-07-2010

18 months later and I'm waiting for nearly £500 to be refunded

What?...given up yet? Elaborate.

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

jonsie · ‎27-07-2010

18 months later and I'm waiting for nearly £500 to be refunded

What?...given up yet? Elaborate.

Just seen your other post ::

viewtopic.php?t=48744&highlight=

Social Media Support ~ O2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS