Galaxy Note 7
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on 15-09-2016 16:50
She was clearly reading from a script as she stumbled over the words. Basically what she was trying to tell me was that Samsung had stopped sending out the Note7s until they had checked and corrected the problem of them catching fire during or after charging.
That's no where near what she actually said but I translated what she did say to the above.
I'm a bit confused. I was under the impression Samsung had sorted out the problem with the Note7, were sending out replacement phones to those who had received the Note7 and once all replacement phones were dealt with, they would start supplying phones to those of us who pre-ordered the phone but had not received it.
Whilst I appreciate CS contacting me about my pre-order - I know that my order is still in the system - it doesn't help when the info provided is contrary to what has gone before.
Oh and she did ask if I would like another phone or wait for the Note7. I said I would wait as I didn't want any other phone.
It could be CS are trying to push another phone (the iphone 7?!) on to me or they have been told to contact us to keep us in the loop. But I am concerned about the info I received as it is more or less opposite what Samsung said in their last statement. Or have I missed something?
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on 16-09-2016 10:30
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on 16-09-2016 10:30
If it's not what he wants he must contact CS to get it swapped.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 16-09-2016 10:32
However, if I were your brother I would check with CS to see what they say. It could be that black is all they had and it was felt that this was better than no phone at all.
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on 18-09-2016 09:59
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on 18-09-2016 09:59
shop I had no intention of posting the phone back as o2, the switch over should be made as convenient as possible for the customer as this is not caused by the customer regardless, after a lengthy conversation I was informed by a senior member that all replacement note 7s are being replaced on the doorstep and will be explained by Customer services contacting all customers who are in possession, which makes sense, await and see. The note 7 is well worth waiting for, by far the best phone Samsung have produced so far, I'm well aware that's just my comment but from my experience using it is a joy, hope this helps
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on 18-09-2016 11:00
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on 18-09-2016 11:00
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on 18-09-2016 11:07
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on 18-09-2016 11:07
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 18-09-2016 11:19
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on 18-09-2016 11:19
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on 18-09-2016 14:20
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on 18-09-2016 23:08
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on 18-09-2016 23:08
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on 19-09-2016 00:10
If I understand correctly the Community is here to provide advice, information and support to other o2 customers. That is all @MI5 and I were doing. At the end of the day the final decision is yours.
Also, according to press reports, Samsung will be remotely powering down any Note7s not returned by, I believe, the end of September. Now you can't believe everything you read in the press but, if true, you could well be without a phone anyway with possibly no recourse to obtaining a replacement.
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on 19-09-2016 00:30
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on 19-09-2016 00:30
As a nurse who has seen the results of fires and explosions caused by faulty batteries and chargers, I would never risk it. That however, would be my advice. The fact that Samsung have issued warning notices and the Civil Aviation authority have also placed restrictions on the Note 7 being used on flights, says it all for me.
Ultimately, as you say.... the choice is your own...
Veritas Numquam Perit
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