Galaxy A53 5g

GalaxyA53_5g · ‎07-01-2023

I got my A53 on Contract as my Upgrade, i dropped it 12ins from the ground & it smashed plus LCD gone. I never had insurance because it was an upgrade & i never had time, how crappy is this Screen 😡 foe the price, they need 2 sort that out..

Bambino · ‎07-01-2023

@GalaxyA53_5g Your complaint should be directed towards Samsung: Product Help & Support | Samsung UK

I DO NOT WORK FOR O2

Enlli · ‎07-01-2023

How a phone lands and what stress forces are applied has as much to do with the outcome as how far it falls.

Not sure how far you will get with Samsung.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

madasaf1sh · ‎07-01-2023

For a Sub £300 phone, the screen is as good as you are going to get..

Im sorry but the A series is Samsung's budget range, and an A series and for that matter no phone is guaranteed to survive a 12inch drop screen first or on one of pressure points.

Samsung will charge you for a new screen, and its currently £180 ish direct, as this was user damage it will not be done under warranty, and Samsung are not known for doing things under good will..

- Xperia 1V - o2 and Spusu
- Pixel 8 Pro - o2 and Vodafone UK