I have been a Talk Talk mobile customer for 30 months, Talk Talk are ceasing mobile provision and Have a "Partnership with O2" On my TT account page there was an upgrade offer, with O2, of a Samsung J3 with 1GB of data, unlimited calls and unlimited texts for £14 per month for 24 months, I called the standard TT number, told them what I required and the operator said she was "putting me through to sales".
The sales person then asked how she could help, I said " I am a Talk Talk mobile customer and i would like to take the offer of a Samsung J3 with 1GB of data, unlimited calls and unlimited texts for £14 per month for 24 months" she then launched into her sales pitch talking rapidly, (to be honest, she lost me) took details from me for setting up an account with banking details then asked if i was happy, I then asked her "Can you confirm that I will get a Samsung J3 with 1GB of data, unlimited calls and unlimited texts for £14 per month for 24 months" she said "yes"
I received the phone, set it up, rang with my PAC code and my old number was transferred over on the 6th Sept
When I logged on to my O2 account i noticed that my tariff was what I expected but at £22 per month for 24 months with a bolt on of £6 discount for 12 months, not what I agreed to, on complaining to O2 i then discovered that i hadn't been talking to O2 but a company called LBM who sold me the package. since raising a complaint with LBM my bolt on has changed to £8 discount for 12 months, still not what i asked for or agreed to but. in my view, an acknowledgement of the justification of my complaint
I don't want to cancel my order within the 14 day time slot as I like the phone, I just want the deal that I agreed to, I have informed Talk Talk of my problem as well, it appears that the "Parnership" is cemented together with an unscrupulous sales company who mis sell contracts
Please advise
