Faulty phone

[Anonymous]

Anyone know a quick way to get out of an o2 contract, if I never have to deal with o2 again it will be to soon. They have let me down totally , I got a new phone that went faulty, I reported it to the shop they told me I needed to see a Guru for this pleasure I had to wait 6 days. He said the phone was faulty and would be sent back to the supplier and replaced, a few days later I got a repaired phone back, and was told it had been fixed by HTC I was not happy and even more so when it went faulty again, I contacted HTC and they have never seen the phone. o2 have admitted it never went back to HTC. Now I'm been told that because the phone was not taken back within 28 it was but I had to wait to see the guru lol. They think they are doing me a favour by offering a "refurbished" phone. I have been a customer of o2 for many years but this means nothing. Both me and my wife are sick of sending email's and sick of the lack of care o2 are taking. I have told them they can have the phone back as I'm not using it and just cancel my contract but o no they want me to have a second hand phone and pay my full monthly fee. But if I want out of the contract then they want a big cancellation fee, not a bad deal o2 you make me wait to see a Guru then blame me for not taking it back within the 28 days, then you lie to me about the repair and i still have to pay. thats what i call a rubbish service  

[perksie]

I'm sure there is something specific to mobile phone companies in the UK but I can't find it now.

The position with O2 seems to be you can have a loan phone if there is one available, and whatever they have in stock.

They certainly aren't going to let you have a £500 smart phone out on loan that's for sure.

With regards to any time you have been without a phone you maybe able to put in a claim.

If you're not happy with that put a formal complaint in.

[Anonymous]

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@perksie wrote:

I'm sure there is something specific to mobile phone companies in the UK but I can't find it now.

The position with O2 seems to be you can have a loan phone if there is one available, and whatever they have in stock.

They certainly aren't going to let you have a £500 smart phone out on loan that's for sure.

With regards to any time you have been without a phone you maybe able to put in a claim.

If you're not happy with that put a formal complaint in.

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he's definitly after a smartphone just cant get around the idea that he'll only get a like for like after x amount of repairs

[Anonymous]

Dear Malc,

I do sympathise with your issues, as I too, had to deal with some recently; 4 handsets later I am on the other side now -a happy customer and finally enjoying my new O2 phone. It took time and… more time…

Have you tried to go into your nearest O2 store and speak with the manager in order to find a solution to your problem? It’s worth trying if you haven’t yet.

Best regards…

[adamtemp64]

In uk consumer law there is no right to replacement whilst the item is being repaired / replaced

I have never seen it written down . eg a faulty washing machine tv etc so why would a mobile be different