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Community platform bugs, issues and suggestions

Hey everyone, This topic is a place where we will keep the community updated about the status of any issues or bugs affecting the community platform that we are aware of and have reported. We will keep an up to date tracker of what the issue is, when...

Martin-O2 by Former Staff
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Guide Updates

GUIDE UPDATESRecent discussions HERE about locking guides a week or so after they were posted, resulted in an agreement to have a section where all of us could ask for a guide to be updated if we felt it necessary. So I'll start it off. The first gui...

Cleoriff by Level 94: Supreme
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  • 45 replies
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O2 Customer Service/Live Chat positive feedback archive!

Hey everyone, Whilst the O2 Community is a place where members can come to ask for help and raise legitimate complaints we also see a large number of posts where Customer Services, Live Chat or an O2 store has done such a good job that people take th...

Martin-O2 by Former Staff
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Do Not Purchase on O2.co.uk

I just purchased a new phone on o2.co.uk and immediately got an email saying that the purchase was cancelled. There was no reason given for this. I was about to start a new purchase when I realised that I had been charged £139.99 for the purchase tha...

Anonymous by Not applicable
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O2 Standards falling

A couple of days ago I had the most frustrating call with O2 Customer Service so I thought I would share it with you.Here's the background:I've been a customer of O2 since 1997, travel abroad frequently and have used the O2 Travel Service since it be...

Resolved! Faulse charges to account.

O2 decided to bill me for sending picture messages to emails which I have not done, when I rang and complained all I got was the usual script "Take your handset into the store for them to check the settings".Does anybody know what I can about this co...

Anonymous by Not applicable
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Resolved! strange messages left on my phone

on 30/8/2013 09:36 pm I got the following message:"Welcome to Israel. While away you can top-up just like at home by calling 4444 " I have never been to isa=rael in my life!! Then on same day though later at 09:53 pm I got:"Thank you for travelling w...

Anonymous by Not applicable
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Resolved! 02 Water Warranty Scam, could you be affected

Hi allI wanted to post this as I think its really serious.Last week my 4 month old Samsung Note 2 died, I'm a computer tech, so I tried everything I could to bring it back alive, after much searching it looked like a pcb fault. Not a problem phone is...

photo from 02.jpg
Anonymous by Not applicable
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Resolved! O2 sent DPD to collect phone to repair and they've lost it! Where do I stand?

Ok first of, this is the first time I've ever posted something on here so apologies if its in the wrong thread. I just need someone high up to see this message and get back to me.I'm not sure where else to put this as O2 doesn't seem to want to answe...

Anonymous by Not applicable
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  • 30 replies
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