Exchanging a broken phone

on 24-02-2009 19:17
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on 24-02-2009 19:17
I have a sony ericsson phone which I have only had for 6 months, however, i have numerous faults with it, including having to tape one of the buttons back on. I have been to the o2 shop and they said they can send it off for repair, but is there any chance I can excange it for a different phone as I have heard that other people have has similar problems.
Can anyone shed any light on whether my statutory rights allow me to do this.

on 24-02-2009 20:27
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on 24-02-2009 20:27
Hope this helps

on 25-02-2009 16:46
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on 25-02-2009 16:46

on 30-03-2009 23:54
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on 30-03-2009 23:54
If there is a complication because of a contract, then replacement is what you should have. It is more complicated under contract.
But sadly o2 seem to be treating everyone with the same contempt.
After 28 days it's repair only.
That is undermining your statutory rights.
Don't be fobbed off complaint to Matthew Key, the chief exec and more importantly trading standards who are looking into complaints about this 28 day rule.
The legislation to quote is the Sale of Goods Act 1979. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.

on 11-05-2009 07:10
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on 11-05-2009 07:10
Is it still covered under the one year warranty?
Do i phone 02 or go straight to samsung direct.
Any help would be great


on 11-05-2009 08:56
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on 11-05-2009 08:56

on 11-05-2009 15:00
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on 11-05-2009 15:00
Don't be fobbed off. Your statutory rights are that if you have an inherently faulty phone you are entitled to a replacement or refund.
If there is a complication because of a contract, then replacement is what you should have. It is more complicated under contract.
But sadly o2 seem to be treating everyone with the same contempt.
After 28 days it's repair only.
That is undermining your statutory rights.
Don't be fobbed off complaint to Matthew Key, the chief exec and more importantly trading standards who are looking into complaints about this 28 day rule.
The legislation to quote is the c. Supply of Goods and Services Act 1982. Sale and Supply of Goods Act 1994. The Sale and Supply of Goods to Consumers Regulations 2002.
i dont belive this in the slightest EVERY network will insit to get the phone repaired under the warrenty i highly DOUBT that every uk network has been consistantly breaking the law for the last 5+ years

on 11-05-2009 18:46
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on 11-05-2009 18:46

on 10-06-2009 19:12
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on 10-06-2009 19:12

