Hi! Has anyone had an unnervingly aggressive enforcement notice?
Does anyone know how to escalate this to influence policy & practice within O2 for the sake of everyone, but especially those more frail, vulnerable or for whom English is not their first language?
o2’s letter is v clear re. what they will do next eg re passing my account to a debt collection agency /selling my debt / informing credit reference agencies (re £12.67)
I couldn’t figure out what I’d not done to warrant the letter.
turns out it must have been a standard end of contract letter (there must be a better way? Eg ‘Thanks for your custom, thanks for being a great customer / choosing to pay by DD / honouring the contract / we’d love to serve you again).
as I completed the 3 month contract period, all paid on time through DD, I received a text advising that ‘we have processed your refund of £35.49’ - no apology that they’d unnecessarily taken too much money.
At a time of such cost of living pressures, no one needs this form of contact, and esp. not for £12, and def not when nothing was happening out with the contract!
