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Disgusted

Amefer
Level 1: Joiner
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Absolutely disguised with o2. Come to realise that o2 have been over charging me and not adhering to the price promised to me when I took the contract out. 4 months of trying to sort this must be 20 odd hours on the phone to them, repeatedly lied to by customer advisors in regards to having this sorted, hung up on and so far a total of 4 “urgent” manager requests over the past couple of weeks and yet to speak to a manager! No apology no compensation just constantly treated disgustingly especially for a customer of 10 plus years. Was told for several  months now that I would receive my refund into my o2 account of the amount of £300 odd quid and even got it in writing that it would be credit and available for the 18th of January, surprise surprised still no refund. What a joke of a company. 

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MI5
Level 94: Supreme
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@Amefer 

If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this.
Thanks.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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