Disconnected device

[ruda235]

Hi All,

So basically I had some issues paying my bill recently due to not working etc, they've blocked my phone saying that I need to contact payment team to set up a payment plan so I did and received an email confirming the first payment due date will be in a month or so and they unblocked my phone. After a week I've received an email saying that my device has been blocked again due to not setting up a payment plan !!! they didn't just block the phone, they deleted all informations on my o2 account blocked me from using the app so I can not ask an agent and took down my phone number!I called them, they made up some lies that there has been an tech error and will give me a call to my alternative number in 24 hours to explain the situation. Needless to say after 3 days no one ever called me and I'm still blocked. Did anyone ever have a similar situation?? I'm honestly fuming and planning on suing them 

[MI5]

@ruda235 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

You can use Skype to call them free Guide: A Guide to Skype