Hi all,
To summarize, ported my orange number to o2. Although o2 states the port is complete, I have limited functionality.
- cannot receive texts but can send texts
- can receive calls from o2 phones but not from any other network, nor from bt/Virgin phone line, just get number not recognised.
My number does appear correctly when I text/call people.
This has been over 8 days. Numerous calls to o2 support. They have escalated the issue to the techies team as they admit the port is not correct.
Went to the o2 store in Brent Cross and he told me that o2 hq issued a statement to all branches that a batch of pac ports have gone wrong and they will manually port each number. Each branch was informed as they expect many customers to come in.
Looks like I'm one of these. Amongst my many calls to o2 support line, one did say a batch had gone wrong but she said mine wasn't one of them.
Anyways, I'm frustrated but can't do anything at the moment except wait. I'm fed up of calling o2 as they can't do anything. Just glad I got the truth from the shop.
Rest assured I will be complaining to o2 after the whole fiasco is resolved. Thought it would be good to share this info as no doubt their are many people who will have a messed up port and lack of information.
