Compliments for o2 and their team this evening

[Anonymous]

I tried to e-mail this but couldn't find a direct e-mail. I did fill out the survey but don't think those few questions really show how pleased i actually was with this evenings online chat.

I am due an upgrade but the 16gb iphone 5c seemed to be out of stock. So i started online chat to enquire about availability and if they were due back in. 

I wont go into minor detail but i was offered the 32gb for the price of the 16gb with 5gb data and upfront fee of £29.99 and £38 per month. I saw the 2gb data deal on website had no upfront fee and was happy with 2gb as i rarely go over the 1gb allowance i currently have. Before i knew it, the upfront fee had been removed and i also got a £2 per month discount... so now paying £36 per month for iphone 5c, pink, 5gb data and 32gb phone. To top it off, it arrives tomorrow !! 
(if i'd of done this deal on the website myself i'd be paying £43 per month so total saving of £168 altogether after chatting with someone )

I currently have iphone4 8gb and pay £38 a month (i've always felt a bit ripped off with this deal when the newer handsets come out with better/cheaper deals on yet i was stuck with the old model and paid more)... so to upgrade to a better phone, better deal and pay less... what can i say... I'm a very happy customer indeed Also noticed that the handset cash price was £360 where as on the apple website its £549.... amazing

Giselle on live chat was a pleasure to chat to - i wanted to get this across to o2 as so many people are always quick to complain but not as quick to say when things have gone well. Big thankyou to her, for answering my questions and helping me every step of the way! Couldn't of been easier (she was much more polite than the 2 people i had ringing me up a few weeks ago trying to push me to upgrade on 2 seperate occaisons!)

I hope this makes its way to o2 and giselle as to how pleased i am.

thanks again.
Jenny

[Anonymous]

Yes theres a 'deliveries this way' sign as you enter & all shops have clear signed back doors, but deliveries are also welcome through front customer entrance too with big bays infront of stores so there's always access at all times & a reception box is manned 24/7 also.

[MI5]

Sounds clear enough to me....

[Cleoriff]

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@Anonymous wrote:
Yes theres a 'deliveries this way' sign as you enter & all shops have clear signed back doors, but deliveries are also welcome through front customer entrance too with big bays infront of stores so there's always access at all times & a reception box is manned 24/7 also.

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It does sound (as jonsie said) that the driver fancied an early Friday himself

Fingers crossed for Monday then Jen....

[Cleoriff]

Hi @Anonymous 

Did you get the phone yesterday? I hope so as you were expecting it Friday.....

[Anonymous]

Helloo, thanks for checking up on me! Yep the phone arrived nice and early. Got it all set up last night and by this morning i had 'sim swapped' so was ready to go! No 4G coverage near me at the mo though but at least i'm 'ready' . Can't believe how easy it was to swap from iphone to iphone with recovering settings from icloud, i was super impressed (maybe i'm a tad out-dated now but no having to put pictures/music on laptop then onto the new phone etc, all my text messages there, all contacts, all apps, etc! was a completely new thing for me and i loved how stress free it was!) Thanks for all your kind messages everyone

[Anonymous]

Good to hear all is well.

Yes iCloud certainly saves a lot of hassle on downloading your data and settings to a new iPhone.

[MI5]

Great news, glad it's all sorted for you

[Cleoriff]

Pleased for you Jen...not everyone gets to write a good report about O2 and delivery etc.

Enjoy the new phone...:smileywink:

[jonsie]

Excellent news

[Toby]

Great to hear Jen,

FYI, your kind words to the team member you spoke to are being sent to her