Compliments for o2 and their team this evening

[Anonymous]

I tried to e-mail this but couldn't find a direct e-mail. I did fill out the survey but don't think those few questions really show how pleased i actually was with this evenings online chat.

I am due an upgrade but the 16gb iphone 5c seemed to be out of stock. So i started online chat to enquire about availability and if they were due back in. 

I wont go into minor detail but i was offered the 32gb for the price of the 16gb with 5gb data and upfront fee of £29.99 and £38 per month. I saw the 2gb data deal on website had no upfront fee and was happy with 2gb as i rarely go over the 1gb allowance i currently have. Before i knew it, the upfront fee had been removed and i also got a £2 per month discount... so now paying £36 per month for iphone 5c, pink, 5gb data and 32gb phone. To top it off, it arrives tomorrow !! 
(if i'd of done this deal on the website myself i'd be paying £43 per month so total saving of £168 altogether after chatting with someone )

I currently have iphone4 8gb and pay £38 a month (i've always felt a bit ripped off with this deal when the newer handsets come out with better/cheaper deals on yet i was stuck with the old model and paid more)... so to upgrade to a better phone, better deal and pay less... what can i say... I'm a very happy customer indeed Also noticed that the handset cash price was £360 where as on the apple website its £549.... amazing

Giselle on live chat was a pleasure to chat to - i wanted to get this across to o2 as so many people are always quick to complain but not as quick to say when things have gone well. Big thankyou to her, for answering my questions and helping me every step of the way! Couldn't of been easier (she was much more polite than the 2 people i had ringing me up a few weeks ago trying to push me to upgrade on 2 seperate occaisons!)

I hope this makes its way to o2 and giselle as to how pleased i am.

thanks again.
Jenny

[Anonymous]

Oh no.

I'm keeping everything crossed for you.

Good luck.

[Anonymous]

Argh. Uk Mail. This means that either your package didn't arrive in the local depot in time for your delivery driver to put it on his van for delivery OR the local van had it on board but they didn't get to deliver, it has gone back to depot and will be on the next working day delivery round.

[jonsie]

Let us know what they say.

[Anonymous]

Oh so that means I might have to wait untill Monday then 😞 That's a bit disappointing. Ohwell, isn't as if I expected or paid extra for 'next day delivery' so no harm done Hopefully a little chat just to confirm when it will actually arrive will be all I need to do  

[Anonymous]

Yes I'd think so just to set your mind at rest.

[Anonymous]

Delivery driver put down 'no access' at 18.10pm ... it was coming to work address on a retail park which is open until 9pm... that's a bit sad 😞 . Ohwell... it's now coming on monday

[Anonymous]

Hi

Hmmm

Monday it is then.

[jonsie]

Sounds like the driver wanted an early finish...

Hope it is indeed Monday

[Anonymous]

Well i'm sure we all love an early finish on a friday I'm just glad i'm in no rush/not desperate for the phone to get here. 

[MI5]

Just a thought, but as you say it's a retail park, is there an obvious "goods inwards" location or reception area for the driver to deliver to?