I sent this 6 days ago to O2 'complaint review service'' as I was so frustrated.
Dear Sirs
For a number of months now I have been buying additional data via ‘bolt-ons’ whenever I exceeded my 6Gb data allowance. This was proving to be very expensive...
So I contacted yourselves several times both by telephone call and on your website to see if I could change to a more suitable package, but each time I was informed by a) voice call that there was no option to ‘upgrade’ other than for a significant monthly increase and also b) your website informed me that there were no tariffs available.
Today I researched other providers and found there was a much more suitable - and less expensive - package for my needs, and so I contacted yourselves to obtain a PAC code in order to change. This was provided and then your customer service agent commented that I had been a long-standing customer and asked me why I was leaving. When I explained the above he informed me that I could have a ‘30Gb Plan’ for a monthly cost of £15.00!
So it appears that I have spent a significant amount of money (and time) unnecessarily in order to obtain data via bolt-ons and I would like your response as to why that is please.
So far, not even an acknowledgement of my email of the 21st September...
VERY disappointing of O2 customer service.
