Re: Community forum problems - Page 8

Cleoriff · ‎27-05-2015

I know @MI5 started his 'Lonely' thread yesterday.... as he was the only one who managed to get online ...but I thought I would start this one in the hope that management may be able to advise us about Forum issues

Many of the regulars are aware of problems experienced when trying to access the forum over the past 2 days

For me it started on Monday 25th. All ok first thing, then unable to log on for about an hour 8-9am

I had problems again on the Monday evening ...no access from 4-7 pm.

Yesterday (Tuesday) I was 'locked out' from about 4pm till 9pm.(Along with the majority of others I suspect...except MI5) Twitter was alive with the sound of complaints

It was stated that GiffGaff had the same problem.

So a couple of questions from me....

Is this related to Mondays network outage?

Has the forum been compromised?

Is it likely to happen again soon?

Veritas Numquam Perit

jonsie · ‎28-05-2015

Working ok at the moment but you can't feel confident when logging in these days..

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Cleoriff · ‎28-05-2015

I'm beginning to wonder if I will have problems when I go back to Spain next week....

Different laptop, different country ..... It just all seems so random

Sometimes I can log in using my email route.....sometimes it needs 3-4 attempts.

Yesterday I came in though another 'door'. Got onto main O2 site....into Help section at the top...click on Community and voila...

So a long way round...:smileysad:

Veritas Numquam Perit

jonsie · ‎28-05-2015

I don't think it will matter where you are. The site needs fixing and you can access it anywhere. I'm not altogether confident of the skills of the outsourced Web Team tbh

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Toby · ‎28-05-2015

We're working to get it completely back to normal asap guys.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

perksie · ‎28-05-2015

When I log in I see a page asking me to reload the page, which then disappears and I'm on.

Other than that it's fine for me.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

jonsie · ‎28-05-2015

Whoohoo, just signed in first time without problem. ...fingers crossed for tomorrow then

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

perksie · ‎28-05-2015

Maybe having the dingoes installed helped you.

To support Disasters Emergency Committee: http://www.dec.org.uk/appeals text Nepal to 70000 to send £5

Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1

jonsie · ‎28-05-2015

@perksie wrote:
Maybe having the dingoes installed helped you.

They never let you down. ...

Click Here For Social Media Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS

Poppysmum · ‎28-05-2015

This page can’t be displayed

Make sure the web address http://o2.co.uk is correct.
Look for the page with your search engine.
Refresh the page in a few minutes.

I keep thinking three have taken over and you guys have been zapped

Thats til i try again and manage it

Cleoriff · ‎29-05-2015

So 3 days on and still experiencing access problems using my laptop.... When I log on first thing it is always via email notifications. Yet again this is what I got.....

When I clicked on the same email again, the page loaded. I was able to sign in with no problems. So in my opinion problems still exist but for me they are niggling issues and are resolved on a second try...

Veritas Numquam Perit