on 13-07-2012 10:29
on 13-07-2012 10:29
Time to clean up or merge the numerous threads about the downtime.
I am sure I am not alone when I log in, that I feel like logging straight back out.
af
on 13-07-2012 12:39
Good grief Leonard, that response was nothing short of obtuse.
You are saying "we" discussed the ranking system extensively, I assume you are referring to your staff only? This smacks of autocratism, verging on ignorance. I am not interested in your CV and how many years you have in developing successful forums, I am more interested in why your conceived model for this forum requires a bulldozer? We are not resistant to change, but we have hung around here, some more than others, whilst O2 allowed an excellent forum go into meltdown.
Abs did a sterling job of gently steering this new forum into recovery mode, but all his great work is being slowly unpicked.
None of the former superusers care about this silly title, but they do care that you seem to think that silly titles make a forum. Offering new levels will not make anybody contribute more, most of us are adults, some of us have undeniable life experience and education. Forum titles have no value to us.
It may just be a personal thing, but I always feel patronised whenever you post in response.
I have no faith in you whatsoever. But there again, who am I?
on 13-07-2012 13:11
on 13-07-2012 13:11
on 13-07-2012 13:14
I agree I could have dealt with these changes a bit better, ancientferguson. Although everyone had a week to give their feedback on the changes and I PM'ed all superusers, I should have posted it in the superuser board first.
The changes themselves are part of a bigger O2 project and I'm convinced they will have a very positive effect on most members. That's the part we'd like to evaluate in a couple of weeks.
on 15-07-2012 23:38
on 16-07-2012 07:48
@Anonymous wrote:
My main (and probably only) gripe is the condensation of P&G an contract, sometimes you can end up giving out the wrong information because it's vague on what platform the poster is on.
I agree on that one. Customers are not always clear on what type of account they have and it makes it very hard answering some of the questions asked.
More than once I have had to enquire first.
on 16-07-2012 09:24
on 16-07-2012 11:35
16-07-2012 11:42 - edited 16-07-2012 11:51
Hi Stuart,
Unfortunately, whenever something on this scale happens, people post all over the place. But yes, I agree it would be a lot better if we would channel posts about such topics. We're having a discussion this week, just to make sure we improve if it happens again.
on 16-07-2012 11:47
on 16-07-2012 11:51