Solved: Re: Change tariff

athgen1 · ‎25-01-2015

I took out a Pay Monthly contract with 500MB 4g. I want to upgrade this to a permanent 1Gb. How can I do this?I have looked at MY02 but there doies not seem to be a method to do so

MI5 · ‎25-01-2015

You need to click on the bolt ons section and choose to change your bolt on but this will only be available after the first month.
You can always call CS on 202 to discuss any changes too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎25-01-2015

You need to click on the bolt ons section and choose to change your bolt on but this will only be available after the first month.
You can always call CS on 202 to discuss any changes too.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

jonsie · ‎25-01-2015

How long since you took on the tariff? As @MI5 says you can only change after 30 days.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS