Ok I think I need to really really point out how I have now changed my mind about o2 too.
At 6:24:26pm EST on March 16th 2012, I spoke to IAN on their live chat and tried to explain the situation. Bearing in mind I ordered this phone on the 8th. He didnt seem at all bothered that clearly the delivery driver had either delivered it wrong or stolen it, either way he was lying about it. He informed me that *I* would have to contact their fraud team... um why?
So I said ive had enough of all of this, I wish to cancel as of immediately. I have no phone, no sim, therefor you have provided nothing, ive waited 8 days and im no further along and I have a 14 day right to cancel regardless. He agreed to cancel it for me (I have the full transcript) and I asked if it was all done, he asked if their was anything else and told me to refuse the delivery (clearly he didnt listen)
Then on sunday I get contacted again. Guess what... Im told its not been cancelled at all and there is not even a note on there!!!
And to make matters worse, today ive been asked by o2 to provide them a proof of my ID and signature to investigate into the missing iphone 4s! Im livid as where I was working the day that the driver claims to have delivered to my house, had CCTV which clearly proves where I was all day as well as several witnesses.
Im not willing to be accused when it was me who called in the failed delivery within half an hour of seeing it had been signed for to complain!!! Ive asked them to just get the police involved as I think this is all ridiculous!
I will not be using Yodel ever again, but now I will also never be using o2
