Can't track my replacement order

on 12-02-2017 02:41
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on 12-02-2017 02:41
I'm ment to be getting a replacement but I cannot track it anywhere not on my o2 not anywhere. Chat is useless as is calling. I'm completely annoyed and being conned out of money for
1. a mobile I never got...
2. Unable to track the replacement at all
3. Told a Sunday Delivery via chat which was utter lies
4. If O2 don't rectify this can you legally cancel all contracts before the date due to being conned out if money and not given your order?
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on 12-02-2017 02:46
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12-02-2017 08:54 - edited 12-02-2017 08:55
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12-02-2017 08:54 - edited 12-02-2017 08:55
@Anonymous Are O2 still investigating with UK Mail regarding the original phone you never received? What have they said about that?
Having asked that question it is completely out of order for O2 to keep you waiting so long if they promised you a replacement. Also it's important you dont use Live Chat for anything as complicated as this. Try ringing customer services again. Be patient but persistent. http://www.o2.co.uk/contactus
Best time to call is 8-8.30am
If that fails, then yes, put in a complaint using the link above...
Veritas Numquam Perit
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on 12-02-2017 09:29
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on 12-02-2017 09:29
Was this an insurance replacement at all?
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