Cambourne area mast maintenance

on 01-05-2015 14:31
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on 01-05-2015 14:31
Hi,
There is a mast maintenance in the Cambourne area and all I have is a flaky GSM coverage (no data coverage).
Since I work there this means that I am practically unable to use my phone/tablet all day.
Anybody has any idea when the maintenance is over and what compensation we will receive for the prolonged outage?
Carrying over the allowances to the next month would be a minimum that I expect...
Thanks
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on 01-05-2015 14:45
You can also ask them for a goodwill gesture once your maintenance is complete - they don't have to but they may give you a credit.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-05-2015 14:45
You can also ask them for a goodwill gesture once your maintenance is complete - they don't have to but they may give you a credit.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-05-2015 14:45
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on 01-05-2015 14:45
You would have to ring O2 when the service is restored and they may make a goodwill gesture.
Sadly there is no guarantee of continuous service.
Also there is no way of knowing how long repairs will take, but most are done quite quickly.
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 01-05-2015 14:53
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on 01-05-2015 17:08
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on 01-05-2015 17:08
And with a bank holiday weekend now on the cards.. there will be no further maintenance work going on sadly...
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on 01-05-2015 17:14
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on 01-05-2015 17:14

Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 01-05-2015 18:23
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on 02-05-2015 09:31
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on 02-05-2015 09:31
Normally gestures of goodwill are on a daily basis that you have been without service. It will be a one-off credit onto your account but allowances will not roll over. At the very best you may get a free month but as ever be polite but insistent.

