Solved: Cambourne area mast maintenance

Anonymous · ‎01-05-2015

Hi,

There is a mast maintenance in the Cambourne area and all I have is a flaky GSM coverage (no data coverage).

Since I work there this means that I am practically unable to use my phone/tablet all day.

Anybody has any idea when the maintenance is over and what compensation we will receive for the prolonged outage?

Carrying over the allowances to the next month would be a minimum that I expect...

Thanks

MI5 · ‎01-05-2015

You need to ask CS to register you for updates http://www.o2.co.uk/contactus
You can also ask them for a goodwill gesture once your maintenance is complete - they don't have to but they may give you a credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

MI5 · ‎01-05-2015

You need to ask CS to register you for updates http://www.o2.co.uk/contactus
You can also ask them for a goodwill gesture once your maintenance is complete - they don't have to but they may give you a credit.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

perksie · ‎01-05-2015

You would have to ring O2 when the service is restored and they may make a goodwill gesture.

Sadly there is no guarantee of continuous service.

Also there is no way of knowing how long repairs will take, but most are done quite quickly.

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Anonymous · ‎01-05-2015

O2 won't give you a time frame I'm afraid as it all depends on land access, weather, available engineers etc

Cleoriff · ‎01-05-2015

And with a bank holiday weekend now on the cards.. there will be no further maintenance work going on sadly...

Veritas Numquam Perit

MI5 · ‎01-05-2015

Double time on a BH so they're prob waiting 'till Monday to work on it

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-05-2015

Even then there's a slim chance they'll do it

jonsie · ‎02-05-2015

Normally gestures of goodwill are on a daily basis that you have been without service. It will be a one-off credit onto your account but allowances will not roll over. At the very best you may get a free month but as ever be polite but insistent.

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