custom-community-header-logo.text

Anonymous · ‎01-07-2015

Freephone numbers starting with 0800 or 0808 are now free to call from mobile phones as well as landlines.

The move is part of an overhaul of phone numbers and charges planned for many months by regulator Ofcom which has now come into force.

It said the cost of so-called service numbers, starting with 084, 087, 118 or 09, had also been simplified.

But there are warnings of confusion over the exact cost of these calls and that the burden on firms may rise.

More info: http://www.bbc.co.uk/news/business-33330163

and Official info here: http://consumers.ofcom.org.uk/news/simpler-call-charges/

Lets hope someone told O2.

Toby · ‎01-07-2015

Hi guys,

From 1^st July 2015, 0800 numbers are free to call from your mobile. As indicated on our special numbers page here the access charge applies to numbers beginning 084, 087, 09 & 118, but we can confirm this access charge does not apply to 0800 numbers.

Fancy writing a great device review or O2 forum guide? Send me a message!

Get involved:
• New to the community? This is how you get help.
• Want to know who we are? Come and say hi to us.
• Want to have a chat? Drop me a direct message.

Bambino · ‎01-07-2015

A long time coming, and about time too.

I DO NOT WORK FOR O2

Cleoriff · ‎01-07-2015

Thanks @Anonymous As you say...'Lets hope someone told O2'...:smileywink:

Veritas Numquam Perit

Anonymous · ‎01-07-2015

Calls will be free, but .... Will they use up your airtime allowance as well (so 60 minutes on a freephone call is 60 minutes used on your calltime?).
If so, it will mean call charges to 01, 02 & 03 numbers will kick in sooner, especially as many calls to 0800 numbers tend to involve lengthy wait times on hold.

Anonymous · ‎01-07-2015

Yeah lets hope it happens very soon as I often find I need to call these numbers on my lunch break at work and so far have a couple of quid in calls added to my bill already 😞

MI5 · ‎01-07-2015

But there is still a 25p per minute access charge....

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

gindygoo · ‎01-07-2015

@MI5 I thought that had been made clear it's not applicable to the 0800 numbers?

Could @Toby clarify please?

Anonymous · ‎01-07-2015

Three saw this coming and made 0800 numbers free a while back and used it as a marketing oppertunity.

Cleoriff · ‎01-07-2015

The text that came out to me on the 28th May stated

We are changing the way we charge you

If you call 08,09 or 118 look out for how these numbers are changed from the 1st July

We'll charge 25p a minute as an access charge to connect you

For more info visit

http://www.ukcalling.info/

http://www.ukcalling.info/whats-happening

Veritas Numquam Perit

Cleoriff · ‎01-07-2015

That second link tells you all about the 25p access charge....

Veritas Numquam Perit

custom-community-header-logo.text

Calls to 0800 numbers now free on mobile phones and landlines