CUSTOMER SERVICES PLEASE READ

[Anonymous]

I am posting this here because the message is apparently too long for your online form and I can't locate an e-mail address for customer services ... Please respond.

Thank you for explaining that the paper bill is not an option for the iPhone account.

I need to provide some documentation in order to make expenses claims for business calls, and I wanted to let you know that your 'print option' of the bill is not really satisfactory.

For a start it doesn't contain any information about my account - not even my name and phone number. Nor does it say it is a set of charges from O2, or have O2's address, logo or VAT number. As an expenses claim doocument it is utterly useless. I printed out the webpage (which does have some of this information) but the formatting is very bad.

Then I had to download the three separate .csv files containing the call/text and data details. However when printed these files also do not provide any identification at all - not even my name, number or account number. And again no identification of it being costs incurred with O2.

If you are not going to provide me with a paper bill you must sort this out, because I also need to keep records for my tax return.

Ideally I need one button to download and print the information that would otherwise come as a paper bill. A pdf document would be ideal, and a history / archive is essential so I can go back and print the last 12 months at tax return time.

Please escalate this to whoever needs to know and confirm that you will do something about this as soon as possible.

Thanks

[Anonymous]

I had this issue, explained to HMRC (with documentary evidence to show that I had used "best endeavours" to obtain satisfactory proof of billing) that as O2 failed to comply with the requirements to provide a VAT invoice, that it should be a matter for HMRC / Customs and Excise and o2. Job done. Accepted.

[Anonymous]

I have had the same problem trying to get a VAT invoice / receipt for my iPhone upgrade.
After several emails and phone calls it still hasn't materialised. I've now given up. :womanindifferent:

[Anonymous]

It seems like a few people are not a fan of the "online billing" side of things. I'll raise this and see if I can get anywhere - I'll keep you posted!

[Anonymous]

I cant see paper billing being reintroduced but the options are contacting CS and asking them to set up a VAT invoice for the future bills or if you need more information for business purposes then could be an option to move to a business account which would cover any needs?