Bud3 pro voucher, is it a scam?

[Ichigo91]

Growing increasingly frustrated with O2.

Preordered the s25 ultra when it first came out...few weeks later, I received my code and I was quite impressed.

Tried using it and it keeps on saying they can't verify my card. I have tried 6 different cards from different banks and I keep on getting the exact same massage.

Called multiple times and keep on getting told that a new code will be sent within 48 hours. After 48 hours, I'll call again and get told exactly the same thing.

It's been almost a month now and no one ever gets back to me 😒

[Sianade]

Pre ordered my s25 ultra and I've still to receive my text with code on...

Spoke to o2 on chat given a code that don't work!! 

Spoke to o2 on call told it'll be emailed to me within 24hrs still not had it!!

So frustrating 😫 

[Cleoriff]

@Ichigo91 @Sianade 

Our manager @Dave-O2 has been helping people re these codes. It's not his job to do this but I've tagged him to this thread. He won't be back  until tomorrow so see what happens then.

Guide: Gift with Purchase  

[Sianade]

Thank you 😊 🙏 

[Ichigo91]

Thank you 😊 

[Oxonian]

Have you copied and pasted the code @Sianade rather than retyping it ?

There have been past reports of typographical errors meaning that codes will not work. It is particularly easy to mistake certain characters, such as a lower case "l", a capital "I" and a numeric "1". 👍 

[Dave-O2]

Thanks @Cleoriff 

@Ichigo91 @Sianade I'm currently getting this checked out, when i have an update to share i'll be in touch 👍

[Dave-O2]

Afternoon 

@Ichigo91, @Sianade 

We're working to send out codes to remaining eligible customers via SMS shortly, please keep an eye on your phone for this message 😁

[Ichigo91]

Afternoon.

Does this mean I will receive a new code?

The one I originally received either doesn't work or there is a fault on the systems.

Multiple advisors have tried using that code unsuccessfully.

Thank you for looking into this @Dave-O2 .

I know it's not your job. 😊

[Dave-O2]

Hey @Ichigo91 

Please drop me a PM with your mobile number so i can check our original code.

Thanks.