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Bolt on data

mur82
Level 1: Joiner
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In June I bought an extra 12 gb of data believing that ‘you can use remaining data next month’ meant it would roll over, unlike the data in my monthly package. I went on my August holiday believing I had up to 17 gb to use and my o2 app said I had more than 12 gb until this morning. When I then phoned to ask what was happening I was told the bolt on had expired a week ago, on 2 Aug ! So none of the 12 gb I had bought could be used - The o2 description of what I was buying was misleading and I wasted £30 … please refund, o2, and make it clear that bolt on data expires in the following month - and stop showing it as available after that ! 

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madasaf1sh
Level 66: Unequalled
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@mur82 

 

Data doesn't roll over on Pay Monthly Consumer contracts and the bolt on take effect from the day you buy it and it does very clearly say its a One Off and to see you through to the next billing date.

Im afraid you assumed wrong, and not the fault of o2. 

 

madasaf1sh_0-1628523502579.png

 

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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MI5
Level 94: Supreme
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@mur82 

Unused bolt on data rolls over for 30 days from when you bought it.

As you bought it in June it would have ended by the end of July.

If you think you should have a refund, you need to call O2 to ask.

All numbers are in this guide Guide: Coronavirus Community Help and Support 
When you call, you will be asked for the reason you are calling.
Stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
You can also try saying "Upgrade" or "Fraud" to be connected to an advisor.
8.00am is the best time to call if you can.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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