You have perceived my comments as a rant perhaps through either a sincere lack of empathy, personal experience or just pure lack of interest. What I am asking for is actually very simple, for O2 to provide a low cost, good value capped tariff for families/children or an automated notification service to the account holder where limits are being approached or exceeded by any phone on the account holder's contract. It's that simple.
For example, my current bank offers me current accounts for my children up to the age of 18 which;
- Cannot go overdrawn
- Provide an automated notification service (via text and email) to me as the parent when a defined limit of a linked account is reached
Therefore...I know I do not have to check their bank accounts regularly on an app (as has been suggested) nor will I be stung for a huge overdraft bill at the end of the month (as I just have been). I can rest assured that I am in control of my family’s finances through the services and products offered by that responsible provider.
It is therefore not beyond the wit of O2 to do the same for families....but they are choosing NOT to, which is irresponsible. I know for a fact that I am not the first that has been financially stung by their kids accidently overrunning the limits purchased and unless there is more assistance offered by this provider, I certainly will not be the last parent to pay exorbitant rates for a child's mistake. So it is my duty to warn as many parents as possible of this risk with this provider.
My request is therefore very simple. If this is a forum that can actually assist me by applying pressure on O2 to help improve its service for busy parents like me rather than simply setting traps in T&C's or costly alternative tariffs, then my "rant", as you so eloquently put it, is still valid. If you are able to actually assist me in getting the message across to the decision makers of O2 and convincing them to change their business model, then you can congratulate yourself that you have benefited many busy, hard working parents like myself across the globe who thought that 500 texts per month would have been enough.
If, however, this is a forum which is not able to position or influence any service improvement within O2 product management and portfolio, then yes, by all means, patronise me and other parents by calling it a "rant" once more, then close the thread and pardon me for wasting your time. Clearly as someone who has the ability to post 51,469 comments on this forum (which unbelievably equates to a minimum of 107 full working days even working on one minute per comment!!!), you must to have a lot of time on your hands to assist.
So, the big question to the supporting community of O2, are you able to use your time to help by being a force for change and escalating this issue to protect poor parents like me, or will you acquiesce and close this thread? Let's see.
