Auto topup fail

[bizzy55]

I had auto topup on my PAYG phone for several years. Then recently it just stopped working for no apparent reason. I went to the O2 shop and they said phone 4445. I phoned 4445 and they said it could only be done via My O2. I went onto My O2 and I just keep getting this :

Error
We’ve not been able to set up your auto top-up.

We’re sorry, but we’ve not been able to set up your auto top-up. It could be because some of the details you’ve entered weren’t correct. Please try again later.

I will just have to find a better phone company if this is not resolved.

[pgn]

All other ways, for now, to top-up here @bizzy55  Guide How to Top Up (PAYG) 

Glitches happen at the weekends, more often than not. Good luck!

[bizzy55]

Thanks but I need the convenience of auto top-up otherwise it's goodbye to O2.

[Enlli]

Be careful. Dont know what plan you ate on but there are not many PAYG offerings out there

[pgn]

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@bizzy55 wrote:

Thanks but I need the convenience of auto top-up otherwise it's goodbye to O2.

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As intimated in my response above, @bizzy55 - pay using one of the ways mentioned in the guide above, for this month if needed - then see if the system sorts itself out and lets you add in a valid card next week. Meantime, if you want to raise it to O2's attention,  Guide: How to find help & contact O2 has all the ways to contact them, and I would highly suggest the Social Media method using one of the ways contained in the guide just shared.

Note if calling O2, the staff are incentivized to sell contracts - resist any move made by O2 to get you to sign-up for one if PAYG with O2 meets your needs. Good luck!