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@Anonymous wrote:
I phoned as due an upgrade and when asked my name I gave it only to be told that's not the name they have there. I got married nearly 4 years ago and changed my details with them back then!
I even upgraded my other phone last year with no problem. But was told I cannot upgrade or do anything without sending them my marriage certificate!!! Not sure why when details were already changed and already upgraded a phone????
I have lost my certificate in a move and the guy basically said tough and I ended up cancelling!
Sounds a little confusing. What is the name on the bill you receive at the moment? Has that been changed to your married name?
How have you cancelled? Here is a guide. You need to do it correctly if you want to cancel.
