I have been a customer with yourselves for a number of years and have 4 contracts currently running with you. My phone is due for an upgrade and I went into one of your stores today to ask about this and said that I have been online and seen a contract for the Galaxy S6 and could get a contract through O2 with a free handset, unlimited minutes and texts and 2 gig of data at £37.50 per month. Your advisor told me the cheapest you could do it for was £44! At no point did he even bother asking any of my account details or ask me for any other information at all. It is clear from this that you have no level of loyalty to your customers and you will be losing all 4 of my contracts. Thanks for nothing O2!
