Appalling

[LB4]

I have been passed through multiple advisors and departments, cut off during calls, had my new contract cut off and bombarded with threatening letters… all due to O2 not filing the correct paperwork when I notified them that my mum has recently passed away. Absolutely appalling service, will not be recommending or returning in future and am currently considering closing my new contract. 

[Enlli]

I'll ask one of our advisors to take a look.

@O2Sarah- Can you help @LB4 @ please

[Cleoriff]

@Enlli 

It's @O2Georgina on this morning. Sarah isn't on until Monday?

[O2Georgina]

Thanks for the tag @Cleoriff  @LB4  I will send you a private message now

[Cleoriff]

Thanks @O2Georgina ....I'm keeping you busy today. 😂