3700 Customer Service Jobs Going??

[jonsie]

Not good news for staff or customers if this is true!

Has to be said I'm pretty disgusted with O2 and really feel sorry for staff. 

http://www.mobiletoday.co.uk/News/25309/O2_to_transfer_up_to_3700_call_centre_jobs_to_Capita.aspx

[Anonymous]

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@Liquid wrote:

I think this might be the killer for me if I'm honest.

O2 cannot even keep their own services safe from fraud now they claim to be moving some of it to twitter? A PUBLIC service, that is not progression haha.

No offense abs its not aimed at you personally but O2 don't do secure(at least not that I've seen).

Crapita is great for outsourcing you really save a lot of money and as well you save a lot of customer satisfaction (from happening!).

Ive said it enough times already but if you want to save money on customer service HIRE a few forums members to do it. Not only i imagine could we churn out resolutions much quicker than your live chat team we actually understand what the customer wants.

The age old argument of how to get customers to spend more money- surely its to listen to them shocker

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My thoughts exactly Think I will see how it goes but will start looking at other networks thank god I haven't just taken out a contract

[Anonymous]

A company like Capita doesn't invest time and money in a declining business......£1.2 billion 10 year contract doesn't seem to be a business in decline to me.

[Liquid]

I imagne capita couldnt care less as long as they make a profit.

[jonsie]

I can see a Vodafone buy-out on the horizon After all they sold the broadband to Sky!

[Anonymous]

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@Liquid wrote:

I imagne capita couldnt care less as long as they make a profit.

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No because Capita themselves have their own financial problems.....new business doesn't come easily in this market.

[Anonymous]

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@jonsie wrote:

I can see a Vodafone buy-out on the horizon After all they sold the broadband to Sky!

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I thought I was the only one posting conspiracy rumours !!

[Anonymous]

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@jonsie wrote:

I can see a Vodafone buy-out on the horizon After all they sold the broadband to Sky!

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Do you really think TEF would sell their biggest profit making company with the debt that they are in?

[Anonymous]

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@Anonymous wrote:

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@jonsie wrote:

I can see a Vodafone buy-out on the horizon After all they sold the broadband to Sky!

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Do you really think TEF would sell their biggest profit making company with the debt that they are in?

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I dont think anything would surprise us now after hearing this

[Liquid]

Very good point guest2 didn't consider they were struggling as well. My bad:(

[Anonymous]

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@Anonymous wrote:

Do you really think TEF would sell their biggest profit making company with the debt that they are in?

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Yes that would be good business stratgey.....sell a viable successful product