Solved: Re: £22 for NY text messages

Anonymous · ‎05-01-2013

Hi, can anyone tell me why my bill seems to include an extra £22 for what seems to be about 50 text messages (no attachements of images), all sent on NY?

Who can I call to ask? I cant find anyting with a number I can call?

Kind regards

Jules

Bambino · ‎05-01-2013

http://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

Anonymous · ‎05-01-2013

btw, my tarriff includes unlimited text messages?

MI5 · ‎05-01-2013

I'm guessing maybe you sent a group text maybe (one text to multiple people?) or it is because your unlimited texts are only for use to UK mobiles. Call 202 from your phone to speak to CS for clarification.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Bambino · ‎05-01-2013

http://www.o2.co.uk/contactus

I DO NOT WORK FOR O2

jonsie · ‎05-01-2013

Quite a few people been stung for this. Sending sms to multiple receipients are converted by some handsets to mms @ 35p a go.

Official Support Links VirginmediaO2THIS IS NOT CUSTOMER SERVICE AND WE CANNOT ACCESS ACCOUNTS