10% off Bill not good enough

[Anonymous]

I have been an o2 customer for many years now and have had very few reasons to complain. On a whole your service has been good.

However, yesterdays disruption caused me and my partner worry, stress and major inconvenience. It was shortly after 1330 when I had no service and it was not far from midnight before my services were returned. That is quite a long time.
I do hope o2 come up with something a lot better than a mere 10% off my bill for this inconvenience. I mean lets face it 10% off £50.00 is a poxy £5.00 which to me does not cover the inconvenience I and my partner experienced. I would expect a lot better after my years of being a loyal o2 customer.

Please do not disappoint.

[Anonymous]

If you dont like it change networks.

I to lost my O2 service yesterday afternoon until around 10pm, shock horror I had to use a land line a couple of times during the day.

NO mobile phone operator can guarantee 100% network coverage 24/7, like all modern technology it can go wrong from time to time.

[Liquid]

I'm saddened to hear it caused you worry and stress:/

You'll just have to wait and see. O2 don't really have to give anyone anything.

[Anonymous]

Yes I understand that coverage cannot be guaranteed 100% of the time but when you pay a lot of money for a communication tool you should not have to experience downtime of several hours. If you have your own business and you are reliant on a mobile device it could certainly have lost you a lot of money. I understand why people are a little upset.

[Liquid]

Completely agreed. I do run my own business and that's why I have redundant back ups on the off chance that somthing like this does go wrong

[Anonymous]

@APM
O2 do run one of the biggest (if not the biggest) mobile networks in the United Kingdom. In information technology, uptime as a percentage is a measure of how reliable a company is and how reliably they can provide client systems to the end user. If a company has an uptime percentage of less than 90%, then they are considered unreliable. If they have an uptime of equal to or more than 99%, then they are considered the vice versa. This is true for all companies in IT, whether it be Google, Microsoft/LIVE, Sony/PSN and ultimately, O2.

Throughout my time with O2 they have provided more than 99% uptime for me. Yesterday was the 1%, I am sad to say, but nonetheless to provide anything near 99% of uptime is a tremendous feat and something that is incredibly hard to accomplish and maintain and I have huge amounts of respect for not only the technicians that make that happen but the customer care staff who have to deal with us when things do inevitably go wrong.

Just because O2 might falter once or twice, I find it hard to say that they have let me down in any sense. For O2 to provide any money off in case of downtime is generous of them - legally they do not have to. You sign a contract when you take out a recurring pay-monthly plan, and in that contract you accept that downtime may happen. For O2 to give you and I anything is a gift, more than a right.

[Anonymous]

Fairplay Frank

[Anonymous]

It's true that O2 are not required to give any discount or offer any reparations for their failing network in this instance, but it would be nice for O2 to send an apology text at the very least.

I appreciate that there are always things that can go wrong, but a little acknowledgement of the poor service wouldn't go amiss; especially as, after this happened in July, one of the top bosses mentioned they [O2] were putting plans into place to ensure this would "never happen again".

[Bambino]

From what I've been reading, O2 have said that what happened yesterday had nothing to do with what happened in July. I have also seen on Sky News that they have offered an apology for yesterday's outage.

[Anonymous]

APM - most people will be moving from o2 anyway. Hopefully they feel the real effect of the outage and disregard for customers at the point of trying to retain our contracts