10% off Bill not good enough

[Anonymous]

I have been an o2 customer for many years now and have had very few reasons to complain. On a whole your service has been good.

However, yesterdays disruption caused me and my partner worry, stress and major inconvenience. It was shortly after 1330 when I had no service and it was not far from midnight before my services were returned. That is quite a long time.
I do hope o2 come up with something a lot better than a mere 10% off my bill for this inconvenience. I mean lets face it 10% off £50.00 is a poxy £5.00 which to me does not cover the inconvenience I and my partner experienced. I would expect a lot better after my years of being a loyal o2 customer.

Please do not disappoint.

[perksie]

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@Anonymous wrote:
APM - most people will be moving from o2 anyway. Hopefully they feel the real effect of the outage and disregard for customers at the point of trying to retain our contracts

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Absolute tosh!