Had a problem yesterday when adding someone new to my 02 family, when clicking the submit button I was redirected to the same page again and a message came up saying one of my family members was not eligible to be in my family; this was a bit strange because they have been in my family for at least 4 months now. Also, I spoke to an o2 online advisor about this who then put me through to customer services, they told me it was because I hadn't topped up in time and because my 02 family was suspended, this was the reason I faced this problem. So no help there as I had this problem when my family was active as well...so my issue is I cannot add a new member this month, I would remove that other member but we can only make changes every 30 days right? Help please...
hope that made sense
