02 Ripped me off and customer services have been disgraceful
on 05-01-2013 16:51
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on 05-01-2013 16:51
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on 06-01-2013 12:32
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on 06-01-2013 12:32
Did you ask about the availability of the discount on your purchase?
Did you speak to your "friend" before hand on the rules regarding F&F discount and iPhone 5?
Do they work in one of the stores or in back offices, front line were made aware of the situation well in advance.
Friends and Family discount is a bonus, in the same category as the staff tariff, it does not come into play with terms and conditions of your contract (chances are if we compare contracts, yours and mine would be identical yet I pay a completely different monthly charge).
From a business point of view, would it make sense to discount something that is provided from a different company?
I have handed a fair few discounts out in my time, but never have any of my friends, family or acquaintances expected it, when they started that then I would stop handing them out.
Lastly I really hope your "friends" do not see this...
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on 05-01-2013 17:03
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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on 05-01-2013 17:06
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on 05-01-2013 17:06
I'm not sure customer service can do anything for you now as those were the rules when you upgraded. Maybe you should make a formal complaint following the process here :
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on 05-01-2013 17:39
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on 05-01-2013 17:39
Was that all one sentence, I just couldn't read it?
I assume they're unhappy as it seems to affect their ability to type properly.......
Sky Unlimited Broadband - Windows 10 - Nexus 4 Android 5.1.1
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on 05-01-2013 17:52
Hang on, you get a 30% tarriff discount because you know somebody that works for o2. This has not been applied and O2 have ripped you off??
Surely if your friend works for O2 then they should be the one chasing this for you? Are you sure your Friend has not authorised the discount?
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on 05-01-2013 19:04
If they have made changes then surely they should have advised me on the phone at the point of sale! They didn't even tell me that they're getting the phone from carphone warehouse! That's totally mis-selling!
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on 05-01-2013 19:05
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on 05-01-2013 19:08
They also said because I have a phone from carphone warehouse(which I didn't know about at point of sale) that I can't have the discount.
Others have the same contract as me and they have discount so why shouldn't I have it, totally feel discrimated! O2 are pants!
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on 05-01-2013 19:56
Not sure you woud have a case with Trading standards. I would have thought that had you mentioned the discount at the time of upgrade then you might have a case.
I still do not understand why your friend is not sorting this for you as it is there friends and family discount.
I guess if O2 are pants and all the other things you have called them then all your friends must be ex-friends now.
on 05-01-2013 20:11
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on 05-01-2013 20:11
And no I'm still friends with the people I know who work for O2, but I think that O2 have made themselves look cheap and totally poor with communication on this occasion. Obviously they have shown desperation rather then quality customer service.
My friends don't have any authority to deal with customer service issues, they work in the London head office on the business side. Customer services have already said that nobody in the company can help me now so basically I have to seek outside help.
I really just want to cancel my contract with them and go with a different company... But they want more money from me before they'll allow me to do that too!