MCK Number Needed

[DHT]

Hi, 

So I have an old device I need to use but we have now moved to a different service provider and had to request a PUC code to unlock the device from o2. I accidently entered this code incorrectly 3 times and now the device is asking me for a MCK code. I have spoken with customer service multiple times but they just sent me the PUC code again before advising me to visit a store to solve the problem but they said my best bet to fix the issue would be to post on this community forum. 

Please help!!!! 

[MI5]

@DHT 

You'll need @Dave-O2 to help you tomorrow.

[DHT]

@Dave-O2 if you could help I would really appreciate it? 

[Dave-O2 · Accepted solution]

Thanks for the tag @MI5 

@DHT If you drop me a PM with your mobile number and some more details i'll take a closer look 😊

[DHT]

Sorry I'm new to this how do I send a private message? 

[Enlli]

@DHT If you click on Dave's name in his post. You will give you the option to send a message 

[DHT]

@Dave-O2 Thank you for your help on this all sorted