Solved: trying to contact for cancelling order

GabrielC · ‎15-11-2021

Hi,

I just place an order for Iphone 13 Pro but I did a mistake and I didn't realize is not the Pro Max. Can I actually speak with someone to cancel the order and after I can make another one ?

I'm trying to call to costumer service but it's impossible. No one answear.

Thanks

MI5 · ‎15-11-2021

@GabrielC

They aim to answer within 24 hours or just call them on the number I gave you above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎15-11-2021

@GabrielC

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Cleoriff · ‎15-11-2021

@GabrielC

Looks like you should contact the sales team as they can help with that – message them on Social Media if that works best for you -on Facebook (https://o2uk.co/O2CFB) , Twitter ( https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)

Or you can call them on 0800 081 0255

Veritas Numquam Perit

GabrielC · ‎15-11-2021

Hi,

I have massage them on social media but nobody answear...

MI5 · ‎15-11-2021

@GabrielC

They aim to answer within 24 hours or just call them on the number I gave you above.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

GabrielC · ‎15-11-2021

I cancel it thanks

MI5 · ‎15-11-2021

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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