stolen iphone

[Anonymous]

Hi there,i made a contract with you before 9 months.The contract i 36 paunds per month and pay 100 paunds for iphone 5.Before 2 days someone stolen my iphone.I blocked the phone and the sim.I take a reference from the police,but i don`t have insurance.So i am asking can i take another iphone 5 or can i stop the contract and make a new one.Or whitch are my opition in this case

[Anonymous · Accepted solution]

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@Anonymous wrote:

Hi there,i made a contract with you before 9 months.The contract i 36 paunds per month and pay 100 paunds for iphone 5.Before 2 days someone stolen my iphone.I blocked the phone and the sim.I take a reference from the police,but i don`t have insurance.So i am asking can i take another iphone 5 or can i stop the contract and make a new one.Or whitch are my opition in this case

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Hi,

Im sorry to hear you have had your phone stolen.

If you dont have 02 insurance, household insurance or cover through your bank account then im afraid their is not much more you can do apart from what you have which is to ask 02 to block the iphone and sim card.

They will not stop the contract and you can take another iphone 5 but that would mean taking out a 2nd contract which would mean two contracts running together which is expensive.

I would suggest buying a replacement phone from a shop such as CEX or sim free from Apple or a payg phone from 02.

[Anonymous]

So i will stay without phone and with 2 years contract and i can`t do nothing?

[Bambino]

No. As bandofbrothers has said, you can buy a replacement phone. It can be any phone. Doesn't have to be an iPhone if you don't want to spend a lot of money. O2 will give you a new sim. If you don't take a new sim and put it in a different phone, then yes, you will be paying on a new 2 year contract for nothing.

[Anonymous]

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@Anonymous wrote:

So i will stay without phone and with 2 years contract and i can`t do nothing?

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Hi,

You can act by buying another iPhone or another make and model of mobile phone.

02 will arrange for another sim card to be sent to you but if you dont choose the iPhone 5 again which takes a Nano Sim you will need to request a sim that fits your alternative choice of mobile phone.

[Anonymous]

i have 2 contract on my name.I have paid every bill by direct debit.I am very upset about my lost because i lost every pictures and every videoclips of my baby.And i can`t understand that that o2 can`t do anything in my help except to take my money.

[Anonymous]

If you sync to iTunes and or iCloud your info will be there although pictures stay in iCloud for a limited time. If you opt for a non iPhone then iTunes won't put saved data into another mobile.

It's not 02's fault your iPhone was stolen and it was your choice not to have insurance !

They supplied the hardware and pay monthly tariff which you accepted so they will expect you to keep to the contract.

[Bambino]

If you chose not to insure your phone I don't know what you expect O2 to do?

[Anonymous]

Some people don`t have money for everything.I see now that o2 can`t do anything.They have no opition in cases like mine.

[Bambino]

I understand what you're saying, and I'm sorry you have had your phone stolen, but without insurance, there's nothing anyone would be able to do. You can buy a very basic, inexpensive phone on Amazon or eBay. It won't do everything you would like, but at least you would have a phone for calls and texts.