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replacement apple watch error reference code 04

ntsr1
Level 1: Joiner
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Hi , i have got a replacement watch after breaking l;ast one so new imei etc , when i try to set up mobile data  i get an error and told to call 202 reference code 04 ...no joy getting through .any ideas?

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MI5
Level 94: Supreme
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@ntsr1 

Customer service need to remove your old watch from your account Guide: Coronavirus Community Help and Support 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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