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Iphone 6s wont turn on or charge - unable to upgrade

Vicky3
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My iphone 6s has decided its not going to switch on or charge, it gets stuck on the apple logo screen, and wont load.  I've tried 3 different cables, two laptops and the plug to get it to charge but it just wont.  

 

I gave up and decided to just upgrade as the phone is so old, but I can't because part of the checkout process involves O2 sending a code to my phone to confirm its the account holder upgrading.  How am I meant to upgrade my phone if I can't get that text message?

 

Can anyone recommend a way to fix the iphone 6s??

 

I've tried the O2 numbers I found on the website, the first one is shut from about 6pm and the second one is an automated message that keeps ending the call before I can talk to someone...not very helpful.

 

Thanks.

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jonsie
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Can you not put your sim card in another phone to get the code @Vicky3 

If not you need to keep calling

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Vicky3
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Unfortunately not Jonsie, I don't have another phone to put it into (and to be honest, I tried removing it to see if I could before completing the checkout as it asks if you need a new SIM and its stuck in there, it wouldn't open)....its not my day :).

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MI5
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Hammer a nail into the little hole.
That should fetch it out wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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jonsie
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It's a difficult to get through phone call then @Vicky3 slight_frown

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jonsie
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@MI5 wrote:
Hammer a nail into the little hole.
That should fetch it out wink

A bit extreme but yes, that should do it rofl

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Message 6 of 7
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MI5
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Phone is scrap anyway slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 7 of 7
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