iphone 6s battery issue, nobody dealing with it

[starwarsfan]

Getting really annoyed. My iphone battery is cutting out and stalling way before reaching zero. In fact ive never seen it hit zero or 1 or 2 %. I only got it in april. 

Took it into the apple store they told me a replacement battery would cost £200 and not covered by warranty. 

Took it to the 02 store where I signed the contract and they told me it was a fault with apple and pretty much nothing they could do. 

I now have a non mobile mobile-phone. any advice. pretty fed up if i'm honest, 

[starwarsfan]

To the respondee above. I walked into a Apple store and was told by a salesperson that to fix the battery it would cost £200.

I've given up because its so timewasting. 02 arent interested, Apple arent interested. everything I try to do is met with a cost, or I'm turned around and sent 'to the other lot'... 

So, the iphone6s sits in a drawer back in its box and Im using an old iphone 4 which someone has leant me. I pay an extorionate amount per month IMO for a phone that doesnt work. What a massive disappointment

[starwarsfan]

i made a 70 mile round trip and got fobbed off by the staff. Should I make ANOTHER 70 mile round trip and hope? No thanks. 

[starwarsfan]

according to apple, no i dont. There is nothing wrong with the phone apparently. Its all been blamed on me using a third party charger, which I do not have. I have no third party charger. I have never used anything other than the charger I got NEW with the phone. In fact due to the fact that apple persued this ridiculous accusation during a support chat, I finally insisted I speak to a senior manager so I could complain about the consistent accusation of this charger than I do not have. Sadly he wasnt interested in my phone not working, just apologised for the accusation of the third party charger.. so I was back to square one and doubly frustrated. 

[gindygoo]

You need to ring the contact number for Apple support Look here and then ask to be put through to customer relations. Ask to make an official complaint @starwarsfan and hopefully that'll get you some sort of resolution.

[starwarsfan]

just going round in circles. I spoke to apple support, they then phoned me up, an American guy. And just stated the battery isnt on their serial number list. So it will cost me for a repair. I keep hearing how helpful they are but thats not helpful, none of this is my fault.  

I then went back into the o2 store in my town where I got it from and they told me to speak to apple.. omfg

I'm really at wits end. 

My only option is to make a complaint against o2 for not sorting this out. 

[MI5]

Complaints on this link
http://www.o2.co.uk/contactus

[gindygoo]

@starwarsfan how are u getting on with this problem? Have u initiated a complaint to Apple yet? I'd definitely recommend that, as they are surely a better bet than Anovo the O2 official repair service.

Do let us know how things pan out, as it's seeming that I got a much more superior CS experience than you're getting.

[gmarkj]

You have probably tried this already, but following some more news about it there is a website to check your phone using the serial number@starwarsfan.
https://www.apple.com/au/support/iphone6s-unexpectedshutdown/

[MI5]

My daughters has started doing this now too but her serial number is not on the list......
Cue a phone call to Apple shortly......

[jonsie]

Good luck with that....