Further to my last post regarding my friend's order - the plot thickens.
They had an error e-mail from o2 after thinking the order was finalised. Turns out something went wrong. After phoning back and eventually giving up on trying to add one to his wife's account, my friend decided to sign up as a new customer and order one himself.
This also got messed up by O2, who somehow have tried to link the orders as they saw the same postal address and managed to get his order declined as suspected fraudulent due to the numerous attempts to order an Ipad to that address that day! Whilst trying to sort this out, my friend started receiving the 'there is a problem with your order e-mails' relating to his wife's attempted purchase to his own e-mail address (not a shared e-mail)! So somehow O2 seem to havge merged their accounts and despite trying from midday till 9pm STILL has not managed to get a confirmed order!!!!
This morning he phoned Vodafone (who supply his mobile phone contract), and within 15 mins had ordered an Ipad 2 Air 64gb in slate grey. They had 9 in stock and the delivery date is confirmed AND due to him already being a vodafone customer, and him telling vodafone he was attempting to buy one form O2, they knocked some money off the upfront cost of the iPad and he has now paid less up front for it, and is getting 5Gb data £1 less per month!
O2 should be more than embarrassed - this is a farce!
