This as happened a 3rd time now. I'm on contract with an iphone 5.
The first and second times were last year.
My July 2013 bill had an extra charge of £9.00 because of a 82222 that was attached (I checked via phonepayplus) to the IMImobile Europe Limited.
My July 2013 bill had an extra charge of £7.50 again from charges made by that same number.
I made complaints to O2 and got a 'goodwill promotion' refund but not for the full amounts.
Then I made complaints to phonepayplus but never received anything back.
I used to be with Orange but I got all manner of charges from them from unsolicited texts or hidden premium rate texts that were never showing up on my phone but that Orange claimed were being sent and received.
So I moved to O2, after getting into debt with Orange because of it and haven't no phone. I had heard good things about O2 and about their customer service being 'better' for the customer and that I would 'get help whenever I needed it'.
After all the charges last year I thought it was all sorted and wasn't going to happen again until I get an email to notifiy me of my latest bill (which goes out of the 15th of this month) and I notice it was a lot more than the previous Aug 2013 - Jan/Feb 2014 bills were.
So I take a look and yet again I am being charged for premium rate texts that are not showing up on my phone that I have not sent out, this time I'm being charged £15.17. I made a complaint via the chat window and I got told that it must be me...which of course it is 100% not me at all. Then I was told the number was attached to a DM Group whatever that is and that because I must have done this I wasn't going to get any help.
So I made a complaint with O2 complaint system only to get contacted today to say the same thing 'it must be you and we don't care that you didn't actually do anything'. They just tell me send 'STOP' or 'STOP ALL' which does nothing at all to stop them or they tell me to call the customer service of the number which I know I will get charged a stupid amount for calling the number of.
I have made another complaint with phonepayplus today so I will see if they actually help me this time round.
These texts are hidden from me as they do not show in my inbox on my iphone 5. I have tried using the 'block this contact/number' feature on the phone that doesn't seem to work clearly.
I am so sick of this happening and I'm really beginning to worry that the debt problems I got into thanks to Orange will happen again with O2 and then I won't be able to trust any phone company to not have this happen again.
I don't understand how it can happen, I only use Tumblr, Facebook, Instagram social media sites, I sometimes use google if I need to but very rarely and I play online Tapped Out, Candy Crush, Plants V.S Zombies.
I don't see how any of those sites would cause me to get hackers using my phone for an hour (the texts started from 18: 56 to 19:00 all of the 4th Feb) and I get the charges and no one at O2 cares enough about their customers to help them when these kinds of things happen. Especially when it's happened 3 times now!
And just because I'm on contract doesn't mean I can afford to pay these extra charges if they go up any higher from £15 to the £100s and £100s that I was being charged before I got into debt.
