I've just had a problem with an iphone 6 which apple confirmed as a hardware issue and which although over 1 year old would be covered by apple and replaced.
However because my consumer contract is with o2 they limit their warranty to 1 year and will not exchange a £600 phone, which has not been misused and has been confirmed independently by an authorised apple store to be defective.
So my advice to O2 customers is to buy your phone from Apple and let them look after you. They have been exemplary in terms of service, employing intelligent well trained staff. O2 on the other hand have been nauseatingly spivvy and unprofessional. To be honest I struggled to be able to understand what they were even saying. It is quite something to run a phone company and then to fail so miserably with the basics of telecommunication.
It took me over 1 hour just to get my pac codes to leave. It took me less time to buy a new car.
Anyway, this is just a heads up for those wanting to invest in an iphone, buy it from Apple and take out a separate airtime agreement with O2.
