Solved: Re: cloned phone?

Anonymous · ‎12-03-2013

Hi Everyone,

My wife lost her phone 2 weeks ago. I was due an upgrade so ordered an iphone 5 and gave her my iphone 4 - Simple? - Definitely not!

We had several problems - wrong sim sent to me. New sim eventually sent to my wife and acivated but it wouldn't work. Apparently it had extra blocking. this was lifted and the phone worked.

Except that the two phones seem to be connected. If she deletes my old contacts - they disappear from my new phone. If i re add them they re appear onto her phone - Any ideas?

MI5 · ‎12-03-2013

You need to reset your old phone to factory settings and your wife needs to open her own Apple account. At the moment you have 2 phones on your apple account so they replicate when they sync to the server.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎12-03-2013

You need to reset your old phone to factory settings and your wife needs to open her own Apple account. At the moment you have 2 phones on your apple account so they replicate when they sync to the server.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-03-2013

Thank you for the help. I can do the factory settings. How does she open a new apple account? Sorry if I appear stupid but it's 2 years since i opened my account and I never use i tunes etc

MI5 · ‎12-03-2013

You can do it off the phone or on a PC https://appleid.apple.com/uk/

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎12-03-2013

Thanks again

MI5 · ‎12-03-2013

No probs

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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