Solved: cellular data

Anonymous · ‎01-02-2017

I have used up my allocated 1G for the month. I thought it should have refreshed today as this is the start of the new month but this has not happened- why?

Wa10 · ‎01-02-2017

Hi @Anonymous, your allowances (Data, Minutes and SMS) will only reset when your next bill generates on the account. So if you've had a bill generate today (01/02) then your allowances should have reset, otherwise it will be on your next billing date.

You can check your bill date via MyO2, or if you know the date your payment is taken (assuming Direct Debit) then count back 14 days from this date and it will tell you the date your bill is produced.

To give a real world example, my O2 account bill generates on the 14th of the month (for DD 28th), therefore my allowances run from 14th of one month to 13th of the following. Hope this helps

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

View solution in original post

Wa10 · ‎01-02-2017

Hi @Anonymous, your allowances (Data, Minutes and SMS) will only reset when your next bill generates on the account. So if you've had a bill generate today (01/02) then your allowances should have reset, otherwise it will be on your next billing date.

You can check your bill date via MyO2, or if you know the date your payment is taken (assuming Direct Debit) then count back 14 days from this date and it will tell you the date your bill is produced.

To give a real world example, my O2 account bill generates on the 14th of the month (for DD 28th), therefore my allowances run from 14th of one month to 13th of the following. Hope this helps

I work for O2, however any advice or opinion given in this community should be considered my own and not necessarily representative of Telefónica UK Limited.

MI5 · ‎01-02-2017

The date highlighted here in your MyO2 is the date it resets on. http://www.o2.co.uk/myo2

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Anonymous · ‎01-02-2017

My bill date is the 28th of each month & my allowances get reset that day

jonsie · ‎02-02-2017

We are talking pay monthly here?

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