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Forum Posts

New Apple iPad Pro & Air - ORDER NOW

Afternoon all With the weather turning and as we enter Summer, are you thinking of treating yourself? If the answer is YES, then I'm happy to share that the NEW Apple iPad Pro & Air models are NOW available for order and you can get yours the next wo...

Pro 13 inch.png Pro 11 inch.png Air 11 inch.png Air 13 inch.png
Dave-O2 by Community Manager
  • 9108 Views
  • 26 replies
  • 2 kudos

Welcome to the Apple board!

Hi everyone, Welcome to the Apple board! If you have an Apple device or are thinking of getting one then this is the board where you can ask questions to other community members! If your question is about your account please remember this is a public...

Martin-O2 by Former Staff
  • 382343 Views
  • 4 replies
  • 0 kudos

Resolved! account name & last bill payment

Hi, Can I change my customer name on O2 to CANSU KIRTAY instead of OSMAN CAGDAS YILMAZ?And also, I paid the last bill today but, I haven't seen payment on my screen yet. Can you check it please?ThanksCansu

Anonymous by Not applicable
  • 2358 Views
  • 3 replies
  • 0 kudos

FaceTime iMessage Error

So I've recently got the iPhone 7 and I'm unable to activate my FaceTime and iMessage.I've been in contact with O2 and Apple and gone through many different troubleshooting steps (turning iMessage on and off, trying the airplane mode technique, compl...

Anonymous by Not applicable
  • 6940 Views
  • 57 replies
  • 0 kudos

Resolved! transferring ownership and upgrading to business contract

Hi. I currently have a pay monthly contract which is due for upgrade which is actually in my dads name still.I am wanting to now have a business phone contract and have the phone in my name. Should i get my dad to cancel my current contract and open ...

Anonymous by Not applicable
  • 2309 Views
  • 3 replies
  • 0 kudos

Resolved! Calling when abroad

If I'm in the USA and have activated the £4.99 roaming charge, do I need to use the US country code if calling a local US phone - landline or mobile? Also, do I need to use the UK country code if calling back home? Thanks!!

Anonymous by Not applicable
  • 2401 Views
  • 1 replies
  • 0 kudos

Resolved! Mobile Insurance

Does anyone know of a direct telephone number for 02 insurance to make a claim (damage claim)have been holding for about 45 minutes on 0344 809 0202

Anonymous by Not applicable
  • 2619 Views
  • 4 replies
  • 0 kudos

Resolved! Difficult to close an account

Has anyone else found it difficult to close an account. I had a contract that ended in Feb, have moved to another supplier, have been to two shops, one the online chat thing twice and I still paying for this phone which is in the bin and therefore no...

Anonymous by Not applicable
  • 2997 Views
  • 2 replies
  • 0 kudos

Resolved! Switch to pay monthly?

How can I switch from pay & go to pay monthly? I have an unlocked iPhone 5C and don't need or want a new phone. I just want a sim only deal. I can't seem to find this option on the O2 website

Anonymous by Not applicable
  • 2725 Views
  • 6 replies
  • 0 kudos

Resolved! Cost of Data Use/ Using Google Maps if using Pay As You Go

Am thinking of switching from Monthly Account to Pay As You Go. The only data used is for using Google Maps Are the Charges for Data Use in Pay As You Go more than in Pay Monthly accounts??

Anonymous by Not applicable
  • 3485 Views
  • 2 replies
  • 0 kudos

Resolved! Can't Unlock iPhone 5s?

I filled out the form to unlock my iphone 5s and then I got an email stating: Thank you for your unlatching request.I'm sorry, we have not been able to unlatch your device at this time.The reason given is:You have not passed our security checks with ...

Anonymous by Not applicable
  • 3823 Views
  • 11 replies
  • 0 kudos